"Non-genuine part" - Know what it is about

04 December 2023

"Non-genuine part" - Know what it is about

"Non-genuine part" - Know what it is about

The experience of purchasing or repairing a Forall refurbished iPhone may raise doubts when faced with a message on the device. The notification, which appears after purchasing or repairing an XR/XS or higher device, may be a cause for concern for some users. However, it is essential to understand that this message is a normal part of the process and is related to Forall's commitment to quality, premium service and warranty.

When purchasing a Forall refurbished iPhone, customers can rest assured that the company uses the best components available during the repair process. In addition, new parts are incorporated, ensuring that the device's performance is equivalent to that of a new one, fresh out of the box.

One ??of the common concerns is related to battery capacity, or functionality.

The message mentions that a new battery can have up to 100% of its capacity (battery health ), but over time, this percentage decreases due to use, which is natural wear and tear on any and all electronic equipment, whether refurbished or not. Forall assures customers that even if this process cannot be verified in iPhone Settings, the reconditioned battery provides reliable performance. In addition, the company offers an exchange benefit after the battery's useful life, within the 5-year warranty.

The message about non-genuine parts is temporary and disappears from the lock screen after about 4 days , providing users with peace of mind. If problems arise during the warranty period, customers are guaranteed coverage for repairs or even replacements, if necessary after analysis and a technical report. It is worth remembering that the equipment must be within the conditions stipulated at the time of purchase (Terms and Conditions).

In iOS 15.2 or later, users can access detailed information about device components in Settings > General > On. This transparency reflects Forall's commitment to keeping customers informed about the status of their devices.< /p>

It is crucial to highlight that, at Forall, quality assurance is not limited to technical aspects of the device. The company is committed to providing premium, personalized service to all customers. If you have any additional questions or queries regarding the repair process, components or warranty, customers can always contact the Forall support line.

In short, the message on iPhone Forall, far from being a source of concern, is a reflection of the company's commitment to excellence, quality and customer satisfaction. By choosing a Forall refurbished iPhone, consumers not only get a high-performance device, but they also enjoy a warranty and exceptionally dedicated customer service.

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